Refund & Cancellation Policy

Last Updated: 2025

Thank you for purchasing from Taylor Moon Writes.
Each book is created with care and attention, and we deeply appreciate your support for independent authors.

Please read this policy carefully before placing your order.

1. All Sales Are Final

All purchases made through TaylorMoonWrites.com are final.
We do not accept returns, exchanges, or cancellations once an order has been placed.

Please ensure your shipping details and order information are correct before submitting your purchase.

2. Damaged or Defective Books

We take great care in packaging and shipping every order.
However, if your book arrives damaged, misprinted, or defective, please contact us within 7 days of receiving your order so we can make it right.

📧 Email: [email protected]
Please include:

Your full name
Order number
Photos of the damaged item and packaging

Once verified, we will gladly arrange a replacement at no additional cost.
Replacements are only available for items damaged during shipping or due to printing defects.

3. Order Errors or Wrong Address

If you entered an incorrect shipping address or made an error during checkout:

Contact us immediately after placing your order at [email protected].
If your order has not yet shipped, we may be able to correct it.
If your order has already shipped, we cannot refund or replace it due to incorrect information provided.

4. Cancellations

Orders cannot be canceled once they have been submitted and processed.
If you contact us before shipment begins, we may attempt to intercept or hold the order, but we cannot guarantee cancellation.

5. Lost Packages

If your package does not arrive within the expected delivery window:

Please check the tracking number provided in your confirmation email.
If your package appears lost in transit, contact us and we will assist in opening a claim with the carrier.

Please note that Taylor Moon Writes is not responsible for delays caused by postal services, customs, or incorrect shipping information.